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By the NUMBERS

Program Statistics & Outcomes

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SPECIALIZED INTENSIVE PROGRAMS AND SERVICES (SIPS)

Specialized Intensive Programs & Services start with a comprehensive assessment of need and continue with supports that range from assistance with navigating service systems to gaining access to mental health, medical and/or substance use resources. It also incorporates practical hands-on help with daily living, as well as financial and legal advocacy. The intensive, personalized, and at-home focus is pivotal in engaging clients and stabilizing them in their homes and communities.

IN FY 23:
  • 156 participants were served
  • 1,758 contacts were conducted
  • 99% of households were stabilized or placed in new housing
  • 71% of participants reported increased knowledge of eviction prevention, housing search strategies, financial assistance, or other support systems
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LEASED HOUSING
Rental assistance programs help make rent affordable by subsidizing a portion of a household’s rent with the household paying the remainder, called their “rent share.” Metro Housing administers a number of rental assistance programs under contract with various government agencies. The HOUSING CHOICE VOUCHER PROGRAM, commonly known as Section 8, is a federally funded program for assisting very low-income families, elders, and people with disabilities to afford decent and safe housing. The MASSACHUSETTS RENTAL VOUCHER PROGRAM is a similar program funded by the Commonwealth of Massachusetts.

IN FY23:
  • 11,890 households received rental assistance through Metro Housing, which included:
  • 7,525 federal vouchers via the federally funded Housing Choice Voucher Program (Section 8)
  • 4,356 state vouchers via the Massachusetts Rental Voucher Program (MRVP) and Continuum of Care Program (CoC)
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FAMILY SELF-SUFFIENCY (FSS)
Family Self-Sufficiency (FSS) is a voluntary program designed to help families achieve increased economic self-sufficiency over a five-year period. It is jointly managed by Metro Housing and One Family, Inc.

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IN FY23, FSS DISTRIBUTED:
$504,239 in escrow savings to 47 participants
 
TOTAL DISBURSEMENT:
  • $25,000 in incentives for purchasing a home
  • $4,990 in interim assistance for credit repairs, purchase a new car or provide MBTA transportation for job searches
  • $474,250 in rewards to participants who successfully completed or made significant progress in their goals at the end of their contract period
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RESIDENTIAL ASSISTANCE FOR FAMILIES IN TRANSITION (RAFT)
The RAFT Program is a homelessness prevention program funded by the Executive Office of Housing and Livable Communities (EOHLC). RAFT provides short-term financial assistance to low-income families who are homeless or at risk of becoming homeless. RAFT helps keep households in stable housing situations when facing eviction, loss of utilities, and other housing emergencies. RAFT can provide up to $7,000 per household within a 12-month period to help preserve current housing or move to new housing.

IN FY23:
  • $44,295,880 total funds distributed
  • $5,293 average benefit
  • 8,368 families and individuals supported
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COLOCATIONS
Metro Housing partners with local organizations and uses their expertise to supply vital housing support services to residents who have low and moderate incomes. Through these collaborations with community organizations, residents access multiple services convenient to where they live, in familiar locations that are physically and culturally accessible. The colocation sites are possible in part through the generous support of Bank of America.

IN FY23:
  • Metro Housing expanded its service footprint through eleven Greater Boston colocation sites
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HOMEBASE
HomeBASE is a program of the Massachusetts Department of Housing and Community Development designed to reduce the need for motels and shelters. The goal is to assist families who are facing homelessness to find alternative solutions to entering shelter and/or motels. 

IN FY23 METRO HOUSING PROVIDED:
  • More than 200 families with
  • 12 months of stabilization services to ease their transition to permanent housing
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HOUSING HUB
The Housing Hub, known as the Housing Consumer Education Center (HCEC) is Metro Housing’s primary resource for families seeking assistance in navigating the affordable housing system. It is one of nine HCECs located throughout the state and is free and open to the public. The Housing Hub educates and assists tenants and property owners and responds to constituent issues reported by elected officials. The Housing Hub provides workshops and trainings for tenants and service providers on topics such as affordable housing basics, financial literacy, and housing search strategies.

IN FY23, METRO HOUSING's HOUSING HUB SERVED:​
  • 17,266 unique households
    and conducted
  • More than 50,000 counseling sessions
  • 98% of participants reported an increased knowledge of eviction prevention, housing search strategies, financial assistance, or other support systems
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FAIR HOUSING
Metro Housing has committed to equal opportunity and access to housing for all by incorporating fair housing principles into its services. We provide trainings to tenants, service providers, and property owners regarding their rights and responsibilities under the federal Fair Housing Act of 1988 and the state fair housing law. Staff members also provide technical assistance on fair housing and refer clients to other related services in Greater Boston.

In FY23, METRO HOUSING'S FAIR HOUSING PROJECT SERVED:
  • 608 participants
AND RESPONDED TO:
  • 567 Requests for Reasonable Accommodations
  • 144 Advocacy Cases
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FAMILY ECONOMIC SECURITY
Family Economic Stability (FES) is a five-year, flat-subsidy rental assistance program designed to help families reach economic stability through intensive case management and support.

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In FY23:
  • 49 families participated in the program
  • $41,110 disbursed from rent escrow
  • $24,000 disbursed from savings escrow
  • $37,662 disbursed from budget supports
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ACO (ACCOUNTABLE CARE ORGANIZATION) FLEX SERVICES

Accountable Care Organizations (ACO) are provider led health plans that hold participating providers financially accountable for both cost and quality of care for members.

Metro Housing’s ACO Flex Services provide high-touch, wraparound case management services to Greater Boston’s most vulnerable residents, with no time-based limitations on program participation. The program works from a commitment to “Housing First,” a strategy that recognizes housing stability as a necessary platform from which to build better health, financial stability, and overall well-being.

Our case managers counter the isolation, loneliness, and despair that characterize many of our participants’ lives with compassion, respect, and a participant-centered approach to providing services.

IN FY23:
  • 838 families and individuals were served
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GREEN SPACE FINANCIAL COACHING PROGRAM
Green Space is a financial literacy and coaching program for low- and moderate-income families and individuals in Greater Boston.  Green Space provides workshops and one-on-one financial coaching with no time limits, focusing on each participant’s financial priorities. Green Space also provides housing stabilization case management services as needed.

In FY23:
  • Matched with 68 participants in long-term financial coaching mentorships and conducted 281 coaching sessions
  • Conducted 23 financial workshops for 112 attendees
  • 95% reported increased financial skills and knowledge
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HOME MODIFICATION LOAN PROGRAM 
The Home Modification Loan Program is an innovative state lending program that helps qualifying participants finance home modifications. It assists seniors, individuals, and families with children with disabilities to finance the cost of renovations to their primary residence, allowing individuals to remain at home. 

In FY23, Metro Housing made homes safer by:
  • Closing 20 home modification loans   
  • Valued at $700,061 
To help elders and people with disabilities stay in their homes.
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