July 1, 2020 - June 30,2021

BY THE NUMBERS

FY 21 BY THE NUMBERS

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SPECIALIZED INTENSIVE PROGRAMS AND SERVICES (SIPS)

Specialized Intensive Programs & Services start with a comprehensive assessment of need and continue with supports that range from assistance with navigating service systems to gaining access to mental health, medical and/or substance use resources. It also incorporates practical hands-on help with daily living, as well as financial and legal advocacy. The intensive, personalized, and at-home focus is pivotal in engaging clients and stabilizing them in their homes and communities.

In FY21: 

186 families

and Individuals served

1,671

Contacts conducted

95 percent

of Households stabilized or placed in new housing

In FY21: 

10,991 households

Received rental assistance through Metro Housing, which included:

8,253 federal vouchers

via federally funded rental assistance, such as Housing Choice Voucher Program

2,738 state vouchers

via the Massachusetts Rental Voucher Program

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LEASED HOUSING

Rental assistance programs help make rent affordable by subsidizing a portion of a household’s rent with the household paying the remainder, called their “rent share.” Metro Housing administers a number of rental assistance programs under contract with various government agencies. The HOUSING CHOICE VOUCHER PROGRAM, commonly known as Section 8, is a federally funded program for assisting very low-income families, elders, and people with disabilities to afford decent and safe housing. The MASSACHUSETTS RENTAL VOUCHER PROGRAM is a similar program funded by the Commonwealth of Massachusetts.

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COLOCATIONS

Metro Housing partners with local organizations and uses their expertise to supply vital housing support services to residents who have low and moderate incomes. Through these collaborations with community organizations, residents access multiple services convenient to where they live, in familiar locations that are physically and culturally accessible. The colocation sites are possible in part through the generous support of Bank of America.

In FY21: 

7 colocation sites

Served

1,091 famiies 

In FY21: 

$63 million

in Total Funds distributed

$6,603

Average benefit received

10,251 families

and Individuals supported

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RAFT+

The state-funded RAFT program is a homelessness prevention program for households with very low incomes experiencing a housing crisis. Traditionally, eligible households applied for up to $4,000 in emergency assistance over 12 months to retain existing housing, obtain new housing, or otherwise avoid becoming homeless. With the pandemic, RAFT funding was supplemented with two other emergency housing payment assistance programs - ERMA (Emergency Rent and Mortgage Assistance) and ERAP (Emergency Rent Assistance Program) – as well as multiple municipality-specific options.

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ACO (ACCOUNTABLE CARE ORGANIZATION) FLEX SERVICES

Accountable Care Organizations (ACO) are provider led health plans that hold participating providers financially accountable for both cost and quality of care for members.

Metro Housing’s ACO Flex Services provide high-touch, wraparound case management services to Greater Boston’s most vulnerable residents, with no time-based limitations on program participation. The program works from a commitment to “Housing First,” a strategy that recognizes housing stability as a necessary platform from which to build better health, financial stability, and overall well-being.

Our case managers counter the isolation, loneliness, and despair that characterize many of our participants’ lives with compassion, respect, and a participant-centered approach to providing services.

In FY21: 

429 families and individuals served

Of those:

297 participants

Were at risk of being homeless

174 participants

Continue to be stably housed

In FY21, Metro Housing provided: 

312 families

with

12 months of stabilization services

To ease their transition to permanent housing

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HOMEBASE

HomeBASE is a program of the Massachusetts Department of Housing and Community Development designed to reduce the need for motels and shelters. The goal is to assist families who are facing homelessness to find alternative solutions to entering shelter and/or motels. 

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FAMILY SELF SUFFICIENCY

Family Self-Sufficiency (FSS) is a voluntary program designed to help families achieve increased economic self-sufficiency over a five-year period. It is jointly managed by Metro Housing and Compass Working Capital.

In FY21 FSS Distributed: 

$443,590
in escrow savings

TO

99 participants

In FY21, Metro Housing's HCEC responded to: 

11,757 housing inquiries

and Conducted:

20,883

Counseling sessions

19,844

Information sessions

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HOUSING CONSUMER EDUCATION CENTER (HCEC)

Metro Housing serves as the HCEC for Greater Boston. Funded by the Massachusetts Department of Housing and Community Development, it is one of nine HCECs located throughout the state. Free and open to the public, HCECs educate and assist tenants and property owners and respond to constituent issues reported

by elected officials. HCEC provides workshops and trainings for tenants and service providers on topics such as affordable housing basics and landlord relationships, and housing search strategies.

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HOME MODIFICATION LOAN PROGRAM

The Home Modification Loan Program is an innovative state lending program that helps qualifying participants finance home modifications. It assists seniors, individuals, and families with children with disabilities to finance the cost of renovations to their primary residence, allowing individuals to remain at home. 

In FY21, Metro Housing made homes safer by: 

Closing

22 home modification loans

Valued at:

$853,000

To help elders and people with disabilities stay in their homes.

In FY21: 

54 families

Participated in the program

$75,018

Held in rent escrow

$39,633

Held in savings escrow

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FAMILY ECONOMIC SECURITY

Family Economic Stability (FES) is a five-year, flat-subsidy rental assistance program designed to help families reach economic stability through intensive case management and support.

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FAIR HOUSING

Metro Housing has committed to equal opportunity and access to housing for all by incorporating fair housing principles into its services. We provide trainings to tenants, service providers, and property owners regarding their rights and responsibilities under the federal Fair Housing Act of 1988 and the state fair housing law. Staff members also provide technical assistance on fair housing and refer clients to other related services in Greater Boston.

In FY21, Metro Housing's Fair Housing Project responded to: 

201 requests

for reasonable accommodations

76 advocacy cases

in addition, the Fair Housing Project assisted:

62 survivors

of domestic violence, sexual assault or stalking to stabilize their housing situations through the protections of the Violence Against Women Act (VAWA).